Frequently Asked Questions Register Now

Frequently Asked Questions

• GENERAL INFORMATION
• REGISTRATION
• LOG IN
• ONLINE DIRECTORY
• PERMANENT EMAIL
• PRIVACY & SECURITY

General Information

What is the ALUM Network?
The ALUM Network is a password-protected website for Auburn University alumni. Only university alumni may use the system. Upon registration, alumni may log in securely and access online services such as updating address information, finding friends from Auburn University, enabling a permanent email address and more.

Why are the ALUM Network pages taking so long to download my search request?
The ALUM Network takes a few seconds to return your results because this Web site has to retrieve your search request. Please exercise patience during this process and allow the ALUM Network to work uninterruptedly.

Please note:

• Continuing to click the links, search buttons, etc. does not expedite your request. This only delays the process of returning your requested information.
• Only Auburn University Alumni will have the ability to view records from the ALUM Network.
• Broadband/Cable/Network connections will experience faster response times than alumni using dial-up connections (56k).
  

Registering is Easy

The registration process includes 4 easy steps.

	Search for your record
	Select your name from the search results list
	Validate your security information
	Select user ID and password

You select your community User ID and password upon registration. You will use this information to access the community on future visits. Print your log in information page or write down your User ID and password, as you will need to enter it each time you log in to the ALUM Network.

What is my User ID?
You select your community User ID and password upon registration. You will use this information to access the community on future visits. Print your log in information page or write down your User ID and password, as you will need to enter it each time you log in to the ALUM Network.

Can I change my password?
Yes. You can change your password as often as you would like. Go to the ‘Member Services' page using the menu bar on the left of the page.

What if I can't find my name?
If your name is not listed on your search results, click ‘NEW SEARCH' to return to the Search form and refine your search criteria. It is also recommended that you search it last name only and, when applicable, try variations of your last name. For example, "McDonald" may be listed as "Mc Donald". If you still cannot find your name after searching using all possible entries, your name may have been inadvertently omitted from the alumni list. If you believe you are qualified to join this community (having been an alumni of Auburn University) and have not been successful in your search, please email Kate Hancock '07.

What if I'm already registered?
If the system informs you that you are already registered, there are a few possible explanations:

You have registered with the ALUM Network previously. If this is the case, registration is no longer required. Simply go to any member's only area within the community (for example, ‘Permanent E-mail') and enter your User ID and password when prompted. If you have forgotten your User ID or password go to the home page or within the ‘Member Services' area, and click on ‘User ID and Password Lookup'.

- OR -

You selected a different name from the registration list. There may be other members in your community member list that have the same name as you (for example, John Smith). Compare the additional information provided to insure you selected the correct name.

If you do not remember registering, or if you are still having difficulty, please contact us by going to the Member Services page and clicking ‘Contact Us'.

Why must I provide the last 4 digits of my social security number?
In most cases, the University already uses your SSN as a unique identifier. Because it provides the most assured means of validating your identity (without requesting or providing new information), it is the best identifier for the online community. The ALUM Network is located on a secured site, which protects the transmission of your social security number.

Log In

I've registered already. How do I log in/log out?
Go to www.alumniconnections.com/auburn. Select a feature from the menu on the left. You will be prompted to provide your User ID and Password.

To log out, use the left tool bar and click ‘LOG OUT'.

What do I do if I have trouble logging in?
Both your user ID and password are case-sensitive. Be sure to type them exactly as they appear, including all characters.

Be sure that your computer is set up to accept cookies.

Online Directory

Is my information viewable to other alumni? Can I hide it?
The Auburn Alumni Association and Auburn University have made every effort to provide you with the flexibility to share as much or as little information as you deem appropriate. The information you provide is kept for the University's records and is not shared with anyone except alumni who use the ALUM Network or own a print directory. AT YOUR DISCRETION, selected information can be removed from the online directory.

Through the ALUM Network Directory Privacy Preferences, you can check or un-check the box marked "Hide?" to control the information that is viewed by alumni. Be sure to “Update Preferences” to guarantee your exclusions are recorded. When a directory search returns your record, the information you chose to exclude by checking the box is not viewable.

My information is incorrect. How do I change it?
All contact information can be updated through the ALUM Network Directory. On the left menu bar, click ‘Online Directory', then “View/Update Your Online Directory Listing”.

Do I have to be a member of the Auburn Alumni Association to view complete records?
Yes. As a member benefit, you are given access to view complete records of alumni whose information is available. Join or renew your membership the Auburn Alumni Association.

Note: Please allow approximately 3 business days to gain access to the ALUM Network Alumni Directory. You should receive your membership materials by mail within 3-4 weeks.

What are simple and advanced searches?
A ‘Simple Search' lists the first name, last name and class year of your fellow alumni. Using the ‘Advanced Search' option, you can perform a search with other criteria the University has on record for alumni (i.e. city, state, zip, occupation, etc.).

What do I do if I can't find an alumnus in the online directory?
If you do not find contact information for university alumni in the ALUM Network, it means either they are not participating in this service or do not wish to divulge such personal information. Directory users choose how much personal information is available to others through the directory.

Permanent Email

How do I check messages?
The @auburnalum.org email address is not a bona fide email account. It is a permanent forwarding email address that you set up to forward messages to a real email account of your choosing, be it your work, home or other web-based email account such as hotmail or yahoo.

Why would I want a permanent forwarding email address?
Your permanent Auburn ALUM e-mail address (yourUserID@auburnalum.org) NEVER changes and is affiliated with your alma mater. A permanent forwarding email address allows you to provide friends and family with one email address one time. Then on down the road should you change jobs, move to a new city with a new Internet Service Provider, you only have to make that update one time at the ALUM Network instead of contacting all of your friends and family and asking them to update your new email in their address books.

What can I choose as a permanent email address?
Your permanent email address is based upon the user ID you selected for the ALUM Network. The domain name of your permanent e-mail address (auburnalum.org) will remain the same.

Privacy & Security

Is the information in the ALUM Network public?
Only alumni of Auburn University, as verified in the University's Alumni database by name, class year and social security number, will receive access to the ALUM Network. Other parties are restricted.

How secure is my information?
The Auburn Alumni Association and Auburn University has taken every effort to ensure that individual privacy is protected. Transmissions are encrypted, and the site is technologically secure, password protected and intended strictly for the purpose of personal interaction between alumni and the University.

Are there terms and conditions of using the ALUM Network?
Yes. All members of the online community are expected to adhere to certain norms in their use of the system, their interaction with other members, and their treatment of the information that the system provides. In order to register for the community, you must first read and agree to these terms and conditions. To acknowledge your agreement, select the Accept button on the registration form when asked the question "Do you accept the above terms and conditions?" on the registration form. To review the Terms and Conditions of the ALUM Network, visit the ALUM Network's site.